Company Description:

Customer Experience Industrial Engineer
 
Job Overview
 
As a Customer Experience Industrial Engineer you will focus on analysis and optimization of business and process systems related to a customer’s journey through one of the world’s largest and busiest international airports.  Under general direction of the Standards and Integration Senior Manager, you will determine the best approach to drive change, transformation, and improve business results.  You’ll have the opportunity to be a part of a growing team that is designing the shape of DFW Airport’s future.
 
What you will be doing:
 

• Apply advanced knowledge of Industrial Engineering, continuous improvement/quality assurance, and various analytical techniques (e.g., statistics, root cause analysis) to solve complex business problems.
   
• Develop and maintain strategic partnerships throughout DFW Airport to better understand the business climate and to help move Customer Experience work forward.

 

• Apply computer skills at a broad level, including spreadsheets, databases, graphical presentation applications and can oversee development of models using advanced analytical tools (e.g., SAS, @Risk, Solver, Arena, Distribution fitting, VBA, Linear Programming, etc.).

 

• Leverage by Customer Experience as key advisor on related strategic business decisions in all areas.
   
    

What you need:
 

• Bachelor’s in Industrial Engineering, Operations Research, Applied Mathematics, Statistics or equivalent.
   
• Five (5) years of applied Industrial Engineering related experience.
   
   
• Any equivalent combination of education and/or experience may be substituted for the above.
   
• Possession of a valid Class C driver's license.
   
   
  What we desire:

 

• Master's degree in Industrial Engineering, Operations Research, Statistics, Business or equivalent.

About Us
 
We are Dallas Fort Worth International (DFW) Airport—one of the most successful airports in the world by any definition. We’re recognized for our innovation, leadership, drive for excellence and talented employees, and over the past five years we achieved almost every strategic objective and performance goal that we set out to achieve.
 
Our success is made possible because of the diverse talents of nearly 2,000 employees who champion our mission of providing an exceptional Airport experience to our customers and connect our community to the world. We’re looking for the best talent to join our Customer Experience department and help us re-imagine what an airport can be.
 
Bring your talents to DFW and live and work with purpose.