Position Title: SENIOR REGIONAL SOLUTIONS ENGINEER EAST (SRSE)
 
Compensation: Depending on experience - on-target-earnings up to $125,000/year + benefits.

Location: This is a work from home position from your region’s base territory.
Travel may be required to customer sites, up to 20%, with short stays in hotels.

Remote requirements: Must have an appropriate work space to work from home with a high-speed internet connection.

Position Overview: 
 
The SRSE is responsible for providing the technical interface between Sales, Marketing, Engineering and our customers and channel partners. 
 
This individual will provide technical assistance on sales calls, tags, product reviews, and technical interface with customers and our partners.  He or she is also responsible for providing technical support to PR, Marketing and Sales through trade show attendance, presentations, channel trainings, technical sales aids, product training and testing, Webinar presentations and hosting, providing customer feedback, etc. He or she is responsible for maintaining communication and coordination between these areas by providing information on customers, technical issues in the field, market trends, etc. The SRSE services the customer very well to ensure they are so satisfied with the products that they renew their maintenance each year and put our products into their standard builds.

DESIRABLE QUALIFICATIONS:

Ideally has some prior experience as a Field Applications Engineer or Sales Support Engineer, preferred with software products on the Windows platform and virtual environments.
Basic System Administration skills on the Windows platform
SQL database administrator experience desirable
Knowledge or experience with Computer Storage devices
Microsoft Certified Product Specialist
Microsoft Certified Software Engineer
VMware, NetApp certificates

ESSENTIAL FUNCTIONS:

Acting as a Trusted Advisor to the customer while providing sales support via phone, e-mail or site visit to customer’s location
Providing technical assistance and support for customers involved in a sales cycle
Providing technical assistance and support for sales staff, marketing and PR
Prioritizes workflow using Salesforce CRM
Representing the company at trade shows and events and gathering customer and market intelligence and trends at the shows or events
Posting blogs related to the company products, or general technology and technical trends
Creating white papers, case studies and test cases to educate customers and potential customers, sales staff, channel partners, etc.
Training sales and other staff, channel partners, VARs, resellers, etc., on our products and related technologies
Webinar development/presentation and hosting
Gathering customer feedback on products, technologies and what customer and market needs are, and giving this feedback to management, marketing, PR, sales and engineering
Carrying out speaking engagements for the company
Creating and maintaining an organized, relevant and easily searchable library of technical writings and materials useful to sales, marketing, PR, Channel sales, etc.

MINIMUM REQUIREMENTS, EDUCATION AND/OR EXPERIENCE:

Bachelor of Science degree/diploma in computer systems technology, electrical engineering or equivalent technical experience
Minimum 5 years technical experience in the Windows environment, with deep knowledge of system operation. Must have a basic knowledge of Windows desktop/server systems and hands-on skills such as: knows current operating systems, basic system administration, system imaging, backups, restores and installation
Sufficient technical depth to communicate with the development team and other internal organizations on behalf of the customer
Three years of experience in a technical and customer/client facing role such as, but not limited to: Field Applications Engineer, Sales Support Engineer, Technical Support, Desktop Support, Helpdesk, pre-sales support, post-sales support or similar such roles
This is a customer facing role and requires ability and personality to gain the confidence and respect of the prospect
Ability to interact and communicate (verbal and written) with the customers’ technical and management personnel, including polished presentation skills
Strong organizational skills with an ability to manage and prioritize concurrent technical support demands
Ability to work independently with minimal management supervision
Availability and willingness to travel up to 20% to customer sites as required
Working knowledge of Microsoft Office applications
At least 2 years managing a similar function with a demonstrated ability to manage professional level employees

In addition to the technical knowledge, experience and competence required of a SENIOR REGIONAL SOLUTIONS ENGINEER, company's employees must also possess a personal aptitude for solving problems, high intelligence, perseverance and orderliness, responsibility, drive toward and satisfaction at the attainment of goals, calmness and endurance under stressful conditions, consistency and predictability in the regular attendance of duty, individual initiative as well as participation in group efforts, correct estimation of specific circumstances and an absence of unconstructive or ill-considered criticism, fairness, empathy and appreciation toward fellow workers and effective communications skills.