Job Purpose
Responsible for monitoring, inspecting and testing products to ensure they meet specified standards. Analyzing issues reported via Service, Sales and Customer feedback, maintaining records and monitoring trends.
Essential Functions
- Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
- Document and create repair bulletins/procedures.
- Find technical answers using resources, and by “hands on” troubleshooting of appliances.
- Critical thinking once problems are identified, solutions and improvements must be found. This might involve thinking about a process, procedure or problem in a completely new way.
- Attention to detail, every detail must be noticed and acted upon when necessary.
- Comfortable interacting with Customers to provide information and procedures to address the inquiries, concerns and requests to their products and services.
- Utilizing the reporting process to resolve product issues.
- Ability to multi-task activities with shifting priorities. Able to work productively in a pressurized environment.
- Resourceful, with the ability to work independently.
- Provide technical support of the Call Center and Field Service Staff.
- Create and maintain relationship to designated Quality Management personal at the factories in Germany.
- Providing emergency assistance.
- Planning maintenance work.
- On short notice, must be willing to travel 20% domestic and international.
- Ethical and trustworthy.
- Working Conditions: Generally work around equipment and machinery, May have exposure to dust, gas, fumes or chemicals.
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Qualifications:
- A bachelor's degree in engineering or engineering technology; or a high school diploma/equivalency with 6+ years of related experience
- Proficient level of computer skills
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Physical Requirements
- Ability to lift and transport tools, parts and products weighing up to 30 lbs. on a regular basis.
- Ability to perform work on appliances.
- Extended periods of computer usage.
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The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Please apply directly online at our careers page - https://us.mieleusa.com/careers or directly to sherri.mckelvey.ext@miele.com
ABOUT MIELE
What does it take for a family run company to become world market leader in the premium domestic appliance and commercial machine segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products.
Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are at entry levels or managers.
Miele asks a lot of its employees. They are expected to develop and manufacture worldwide market premium products that are "Immer Besser". In return, they receive the most valuable thing Miele can give them: that they themselves become "Immer Besser" - in all of their professional and personal abilities.
"Immer Besser" is therefore an entrepreneurial success principle from which customers and employees benefit in equal measure. We call this principle "MAKE IT BETTER. BE BETTER".
Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V
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