Looking to lead and make an impact in a dynamic role? Join a growing industry leader as a Workshop Manager/Service Manager! This position is based in Hickory, NC, offering a flexible schedule and the opportunity to oversee shop operations, manage equipment quality, and deliver exceptional customer service. Our client is renowned for their expertise in concrete laying and finishing equipment, providing cutting-edge solutions for clients across the USA, Canada, and beyond. If you’re a proactive leader with technical expertise, this is your chance to thrive in a fulfilling and fast-paced environment! Qualifications and responsibilities for this Concrete Equipment Workshop/Service Manager position include:- Technical college degree or higher with proven experience in customer service or management.- Oversee shop operations, including receiving, inspecting, and preparing machinery for delivery.- Provide troubleshooting and servicing for machinery both in-shop and on-site.- Manage inventory, shipments, and documentation, ensuring seamless shop workflow.- Collaborate with sales teams for equipment demos and technical support.- Develop and implement service procedures, policies, and strategies to improve client satisfaction.- Travel for short-term missions to job sites in the USA, Canada, and South America.- Participate in technical product development and recommend improvements for existing equipment.- Ability to use Microsoft Office products.Salary: $65,000 - $75,000 per year, commensurate with experience. Benefits: This full-time, permanent, direct-hire position offers great benefits including a flexible work schedule, opportunities for professional development, and a chance to lead in a supportive and innovative environment. DAVRON is the leading Headhunter and Executive Search firm for Engineering, Architecture, Construction, and Manufacturing professionals nationwide. Our recruiters have direct communication with hiring managers, allowing us to get you in front of company decision-makers. You also receive one-on-one interview preparation and insider coaching from staffing experts to help you every step of the way. We want to see you thrive in challenging work environments that bring you excitement and prosperity in your career! Apply Now! Are you ready to take the next step in your career and thrive in a challenging work environment? If so, apply today and let's see where this opportunity can take you! CONCRETE EQUIPMENT WORKSHOP MANAGER | SERVICE MANAGER | CUSTOMER SERVICE | SHOP OPERATIONS | TROUBLESHOOTING | INVENTORY MANAGEMENT | COMMISSIONING EQUIPMENT | CUSTOMER SUPPORT | EQUIPMENT DEMOS | MECHANICAL | ELECTRICAL | HYDRAULICSRef: 23407