High Tech Genesis is excited to announce an opportunity for a highly skilled CCIE Technical Leader to join our dynamic team. If you’re passionate about cutting-edge technology, thrive in a fast-paced environment, and have a proven track record of delivering innovative solutions, this is the perfect role for you!  Your responsibilities include: Provide 2nd and 3rd Tier consultation/troubleshooting to debug broad, complex unique network topologies with mixed media protocols to customers switching/routing products, SD-Access / Catalyst Center, SDWAN etc.You will work as part of a collaborative cross-functional team to provide support to customers during critical network issues as well as managing a case load of criticality issues.You drive customer satisfaction and strive for total customer success. You identify, document and resolve issues reported by our customers.You solve problems of diverse scope and complexity where the problem analysis requires further evaluation of various factors and correlation of data.Provide systems/product training to customers, and contributing towards building a knowledge base for customer support and internal partnersInteracts across other High Touch Technical Services teams and development teams at peer level.You lead problem resolution efforts with internal stakeholders including: HTOM, HTE, TAC and product engineering.   Required Skills and Experience: Canadian Citizenship with ability to obtain a Canadian Government Security ClearanceProfessional or Expert Level network certification (CCNP, CCIE) or equivalent technical/networking knowledge is preferred.Live in Ottawa, Canada or willing to re-locateAuthoritative knowledge of Network and related technology. In-depth experience configuring and supporting network protocols like IPv4/v6, EIGRP, IS-IS, OSPF, BGP, MPLS, L3VPN, Segment routing, etc.Must have knowledge of Strong knowledge of Cisco Routers like ISR2900/3900/4400, 7200, 7600, ASR1K / 9k, CRS and Switches like Cisco 2900, 3600. 3750,3650, 3850, 4500 & 6500 seriesStrong knowledge layer 2 technologies like VTP, STP, MST, RSTP+, Trunking, VLANs, Layer 3 Switches, Logical Ether Channels etc.Solid Understanding of IOS Features and Services – HSRP, NAT, SNMP, SYSLOG, NTP, PTP, DHCP, CDP, TFTP and FTP Management, Netflow etc.Experience in preparing, planning, and designing, implementing and optimizing LAN/WAN solutions and a broader understanding of LAN/WAN Architecture.Traffic management for example queuing, policing, shapingRouting Protocols and features for example OSPF, ISIS, MBGP, IBGP, PBR, BFDMulticast protocols for example PIM, IGMP, RP, BSRVery good understanding and experience on Linux/Unix (Ubuntu/RHEL/CentOS). Understanding and troubleshooting knowledge for applications such as postgres/mongodb/redis/kafka/elasticsearch etc.Working knowledge in yang models, configuration management, and operational models.Problem-solving & troubleshooting methodologyStrong communication skills - facilitation / conflict managementAbility to think and operate independently in a highly collaborative working environment, especially when working remotely and with remote colleaguesDesired skills: Proficiency in English and FrenchPrevious experience with incident management, reactive support, operations or troubleshooting complex technical problems is an advantageKnowledge of designing dynamic large-scale, multi-tenant, distributed systems using Java/Cloud (AWS, Azure) environmentsWorking knowledge in yang models, configuration management, and operational modelsTroubleshooting Java related application issuesUnderstanding of Campus Architectures, Software Defined Networking (SDN) & Network Function Virtualization (NFV)Experience in Security [ISE, Trustsec] and Wireless networkingDemonstrated Domain Expertise in one or more of products and technologies such as Cisco cEDGE and vEDGE product portfolioKnowledge of Cisco’s SDWAN technologies and how to successfully configure these devices to implement various forms viz Controller deployment, Edge router deploymentA team player focused on customer successBS in a technical field (CS/EE preferred) or equivalent with 8+ years of relevant experience Please be advised:Applicants must have the legal right to work in Canada.Kindly submit your resume in MS Word format upon application for this position.