Program Manager (Critical Infrastructure) Core Duties and Responsibilities(Note: Additional responsibilities may be assigned as needed.) Supervise a team of in-house technicians to ensure preventative maintenance contracts are fulfilled within their designated region.Track and manage active service requests, ensuring they are completed promptly and keeping customers informed of progress.Respond to client inquiries, concerns, and service or equipment requests; escalate complex issues to the appropriate team members when necessary.Coordinate and schedule required repairs to restore equipment functionality.Source and order necessary parts for equipment repairs.Interpret schematics, wiring diagrams, flowcharts, and technical specifications accurately.Maintain and update knowledge of AC/DC electrical systems and battery technologies to assess inspection findings, and advise customers on immediate or upcoming maintenance needs.Keep thorough records of preventative and emergency maintenance activities, providing reports for customer review upon request. Qualifications, Experience, and Skills High school diploma (some college coursework preferred).Ideally 10+ years of experience overseeing electrical and cooling services in a facilities environment.Demonstrated expertise in organizing and directing both internal service teams and external subcontractors.Outstanding customer service capabilities, including strong oral and written communication skills, professional phone and email interaction, and the ability to build and maintain effective working relationships.Adaptable and capable of performing well in an evolving work environment.Advanced English language skills required.Intermediate proficiency in Microsoft Word and Excel.Comfortable working with remote-access web tools and platforms.Proven ability to operate effectively within a team. Compensation and Benefits Three weeks of paid vacation granted after 90 days (first year vacation allotment may be prorated based on start date).Up to 9 paid holidays annually.Paid sick leave.Company-sponsored Life Insurance coverage ($75,000).Company-funded Short-Term and Long-Term Disability Insurance.Medical, Dental, and Vision coverage, with several plan options available, including a fully company-paid plan.401(k) plan with company matching.Access to Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). Physical Requirements Ability to remain seated for extended periods (up to 8 hours).Regular use of hands and fingers for typing and data entry.Ability to hear and speak clearly, whether over the phone, in-person, or via video conferencing. Additional Information Employment contingent upon successful completion of a criminal background check, pre-employment drug screening, and MVR check.This position is fully remote, requiring a dedicated and compliant home-based work environment. Darwin Recruitment is acting as an Employment Agency in relation to this vacancy.